At Illusory, we are in the business of data and it's precisely because of this that we take data privacy so seriously. Our customers entrust us to empower their businesses with clean, compliant, and ethically sourced data whilst retaining the highest standards of privacy. Our products and services operate on a global scale and as such we continuously monitor the dynamic global privacy landscape and adapt accordingly to ensure complete compliance with privacy laws including the European Union's GDPR and California's CCPA.
What types of information do we collect?
We collect the following types of data from you when you use the Services:
- Log Data: Log data may include the following information - browser type, web pages you visit, time spent on those pages, access times and dates.
- Personal Information. Personal information is information that may be of a private or sensitive nature, and which identifies or may identify you. The Personal Information we collect and retain includes your IP address, and email address, screen name, payment and billing information or other information we may ask from time to time as will be required for the on-boarding process and services provisioning. In some cases, we may record audio or video calls with you, in order to comply with User compliance evaluation requirements we are subject to and our internal guidelines. When you create an account on the Services you are able to do so by using your credentials with a designated third party website or service ("Third Party Account") such as Gmail®. Doing so will enable you to link your account and your Third Party Account. If you choose this option, a Third Party Account pop-up box will appear that you will need to approve in order to proceed, and which will describe the types of information that we will obtain. This information includes your Personal Information stored on your Third Party Account, such as user-name, email address, profile picture, birthday, gender and preferences. Any Anonymous Information that is specifically connected or linked to any Personal Information, is treated by us as Personal Information, as long as such connection or linkage exists.
- Registering through social network account: When you register or sign-in to the Services via your social network account (e.g., Facebook, Google+), we will have access to basic information from your social network account, such as your full name, home address, email address, birthdate, profile picture, friends list, personal description, as well as any other information you made publicly available on such account or agreed to share with us. At all times, we will abide by the terms, conditions and restrictions of the social network platform.
How do we use your information?
We use your information in order to provide you with the Service and to comply with our legal requirements and internal guidelines. This means that we will use the information to set up your account, provide you with support regarding the Service, communicate with you for updates, marketing offers or concerns you may have and conduct statistical and analytical research to improve the Service.
Information we share
We do not rent or sell any Personal Information. We may disclose Personal Information to other trusted third-party service providers or partners for the purposes of providing you with the Services, storage, and analytics and to comply with our legal requirements and internal guidelines. We may also transfer or disclose Personal Information to our subsidiaries, affiliated companies.
Processing of data outside the EEA
Note that some data recipients may be located outside the EEA. In such cases, we will share your data only with recipients located in such countries as approved by the European Commission as providing an adequate level of data protection or enter into legal agreements ensuring an adequate level of data protection.
Security and Confidentiality
We use industry-standard information, security tools, and measures, as well as internal procedures and strict guidelines to prevent information misuse and data leakage. Our employees are subject to confidentiality obligations. We use measures and procedures that substantially reduce the risks of data misuse, but we cannot guarantee that our systems will be absolutely safe. If you become aware of any potential data breach or security vulnerability, you are requested to contact us immediately. We will use all measures to investigate the incident, including preventive measures, as required.
Your Choices and Rights
We strive to give you ways to update your information quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
If you are a resident of California, United States, you have the right to send us a written request regarding a list of Personal Information categories that we may have disclosed to third parties or to which we may have given to third parties, and the details of such third parties.
If you are a resident of the European Union, note that the following rights specifically apply regarding your personal information: (1) Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information; (2) Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format; (3) Request rectification of your personal information that is in our control; (4) Request erasure of your personal information; (5) Object to the processing of personal information by us; (6) Request to restrict processing of your personal information by us; (7) Lodge a complaint with a supervisory authority.
However, note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.
To exercise such right, you may contact us at: firstname.lastname@example.org
We will retain your personal information for as long as necessary to provide the Service, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications, and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
When you use our Site, we may store cookies on your computer (as well as other tracking technologies like web beacons and pixels) in order to facilitate and customize your use of our Site. A cookie is a small data text file, which a website stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you to us. Our cookies may store information regarding your account information. You are always free to decline our cookies if your browser permits, but such disabling may cause some of the features of our Site to not operate properly and your online experience may be limited.
Information Warranty Disclaimer
Notwithstanding anything else in this Policy, we are not responsible for the accuracy, correctness, and security of any of the information we gather, store, and disclose to you or anyone else.
Change of Ownership
In the event of a change of ownership or control of all or a part of Illusory, including without limitation through acquisition, merger, or sale, we reserve the right to transfer all or part of the Personal Information and Anonymous Information we store in our systems. You acknowledge that in the event of bankruptcy, insolvency, or receivership, we may have no control over the use and transfer of your personal information.